How to ...
Reach a human being when you call customer-service hotlines
Most companies use annoying computers to answer their customer-service phones. While that can sometimes be useful (checking a flight status, etc.), consumers should be able to decide when they want to speak with a human, simply by pressing 0. Unfortunately, that usually doesn't happen.
GetHuman.com, by Paul English, offers little-known, easy-to-use tips (they are called "cheats") that let you bypass automated phone systems and go straight to a live operator. Continually updated, his list of tips (cheats) covers nearly 400 companies, from AAA Financial to Yellow Transportation, and for most companies, includes the toll-free phone number for their customer-service department.